Tanner Laird

System Engineer 1

• Perform daily system operations tasks to verify system integrity and availability.
• Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization.
• Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation.
• Deploy physical and virtual servers.
• Complete assigned incident management tasks.
• Deploy, set up, and maintain testing environments.
• Provide Tier III and other support per service request, complete cyber validation and checklists to maintain cyber posture.
• Map standard application functionality to global/local business specifications.
• Complete product rollout and coordination with internal teams.
• Supplement user acceptance testing and transfer of information.
• Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed.

Support Services Technician - Hardware Lead

• Purchase, configure, deploy all IT hardware and components
• Manage and maintain asset inventory using Azure AD and ServiceDesk Plus
• Maintain, troubleshoot, and repair IT hardware and components
• Resolve hardware, software, printer, and network issues
• Maintain Microsoft Azure hybrid AD
• Troubleshoot network/wireless connections
• Respond to requests to the ITS Help Desk via email, telephone, and walk-ins

Support Services Technician

• Resolve hardware, software, printer, and network issues.
• Install client and server hardware and software.
• Troubleshoot network/wireless connections.
• Provide high quality customer service and onsite support.
• Maintain Windows Active Directory accounts and policies.
• Train users in basic personal computer and software operation.
• Develop procedural and software documentation.
• Respond to requests to the ITS Helpdesk via email, telephone, and walk-ins.

Technical Communications System Specialist II

• Design, install, repair, test, and maintain cabling and cable distribution systems in multiple facilities for LAN, telephone and Television systems, using fiber, twisted pair, Coax, and wireless technology.
• Maintenance, installation, operation, and design of video conferencing infrastructure and equipment integrating various providers and systems.
• Created, maintained, managed, and configured Legislatures YouTube channel live streaming and on demand video system.
• Install, operate, maintain and design professional digital production equipment including, computerized video and audio editing equipment, HD cameras, studio lighting, and live streaming devices.
• Management of interns and temporary staff ranging from 2-5 employees.
• Provide technical support, introductory/ongoing training of staff and users, and assisting users with application and system problems.

Personnel Technician II

• Process, prepare, review, and maintain a variety of personnel documents and forms including personnel transactions, Evaluations, Personnel Requisitions, etc.
• Posting of recruitment's which includes; creating eligible lists, evaluating applications, determining eligibility, and providing assistance to prospective applicants and HR liaisons.
• eneral office administrative duties and customer service including, answering telephones, greeting visitors, and maintaining/ordering office supplies.
• Making purchases using Purchase orders, payment vouchers, and billing claims. Checking invoices and billing for accuracy, ensure on time payments.
• Maintain and create all General HR files including personnel, position history, accounts payable, and Leave files.
• Manage Travel arrangements and claims.
• Generate and distribute personnel correspondence, reports, and information including completing personnel/payroll employment verifications.
• Process, verify, correct, and research information relating to leave management such as Catastrophic Leave and Leave Without Pay.

Personnel Technician I

• Audit and approve in the Advantage HR system. Processed personnel transactions to ensure accuracy and adherence to Federal, state, and local statutes, regulations, policies, and procedures.
• Providing support for personnel/payroll related questions from State agencies and State employees.
• Understanding a variety of processes & procedures and problem solving the procedures related to personnel transactions.
• Indexing and maintaining a variety of personnel and payroll paperwork into multiple computer systems in compliance with Federal, State, and Local statutes, regulations and policies and procedures.
• Organizing and filing a variety of personnel documents such as personnel transactions, employee certifications, State policy acknowledgments.
• Written verification of employment for state employees, using HR Data Warehouse and the Advantage HR systems.
• Setting up employee record reviews for various state agencies.

Western Governors University

GPA: 3.00

Member of WGU Cybersecurity Club